Data protection

Based on Article 13 of the Swiss Federal Constitution and the data protection regulations of the Swiss Confederation (Data Protection Act, DSG), every person has the right to protection of their privacy as well as protection against misuse of their personal data. We comply with these provisions. Personal data is treated as strictly confidential and is neither sold nor passed on to third parties. In close cooperation with our hosting providers, we strive to protect the databases as well as possible against unauthorized access, loss, misuse or falsification. When you access our web pages, the following data is stored in log files: IP address, date, time, browser request and general transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations so that trends can be identified, which we can use to improve our offerings accordingly.

DATA PROCESSING
Residence YanNoe GmbH, Zermatt Tourismus & Bonfire AG

Your booking data is also processed as follows:
• Your booking data (e.g. title, first name, last name, nationality, language, e-mail address, mobile telephone number, postal address, number of persons, arrival date, departure date, number of nights of stay and any visitor’s tax exemption) are forwarded to Bonfire AG and Zermatt Tourism (either by us or via our electronic booking system).
• Your booking data is recorded in a central database by Bonfire AG and/or Zermatt Tourism. If accommodation providers take part in Zermatt Tourism e-mail marketing, the guest data is likewise stored with the third-party provider «Salesforce» and used as part of the business relationship between the accommodation provider and the guest.
• Your booking data is processed exclusively in Switzerland and the EU.
• Based on this, Zermatt Tourism settles the visitor’s tax owed and collects the corresponding amount from the service partners.
• Zermatt Tourism also reports information to the Federal Statistical Office.
• Bonfire AG and Zermatt Tourism grant the police access to the database with booking data so that the police can access relevant booking data for missing persons, for example.
• Zermatt Tourism uses the booking data to collect statistics (in particular regarding occupancy, length of stay, number of arrivals, etc.).

The legal basis for this data processing is the fulfilment of a legal obligation within the meaning of Art. 6 para. 1 (c) GDPR (billing and collection of visitor’s tax/reporting to the Federal Statistical Office) and in the sense of Art. 6 para. 1 (f) GDPR (granting access to the police/collection of statistics).

Your booking data is only used for direct marketing purposes (e.g. newsletter distribution) if you have given us your consent for this.

==> Data Protection

Residence YanNoe Zermatt GmbH, Familie Susanne & Urban Biner, Zermatt

Zermatt Tourism privacy policy

Spam protection

To protect our forms against spam, we use the plugin Blueforce Spam Protect. Submissions are checked on our own server. For this purpose we evaluate your IP address, the time taken to fill in the form and whether the browser shows typical signs of a human visit (mouse, keyboard, touch). The content of the form is not transmitted to any external service. Only in borderline cases do we look up the domain of your email address (not the address itself) in the Domain Name System, via the name server of our hosting provider.

For suspicious or blocked submissions we store the IP address and the domain of the email address for up to 30 days, after which they are deleted. If we manually block or allow a sender following such an entry, the IP address remains stored for a further 30 days, and an allowed email domain until we remove it.

In addition, when a form is submitted, the IP address is checked against the database of StopForumSpam (stopforumspam.com), a service that collects the addresses of known spammers. Only the IP address is transmitted, not the content of the form, your name or your email address.

If an automated program (bot) fills in a form field that is invisible to human visitors, we report it to StopForumSpam. The report contains the IP address, the email address and the name from the form, but not the message. StopForumSpam publishes reported entries in its database of known spammers. Submissions made by people are not reported. Information on data protection at StopForumSpam is available at stopforumspam.com/privacy.

Our website is maintained by Blueforce Digital Solutions (blueforce WebCare). So that the maintenance report can show how many spam entries were blocked, our website transmits once a day to care.blueforce.ch how many form entries were accepted, marked as suspicious and blocked. Only these numbers per day, the version of the spam protection and the date it was installed are transmitted. IP addresses, senders and the content of entries stay on our website.